![]() ![]() serial_install.exe (USB Printrbot Play's device driver install wizard for Windows users).Cura_15.04.6.exe (this is the Cura program).printrbot_testprint.stl (this is the Printrbot logo test file you should print).(this is the file that tells Cura what your Printrbot Play settings are).Cura-15.04.6-MacOS.dmg (this is the app).If you had the wrong version of Cura you should download the "Required Downloads" from Printrbot's website:.You can launch the Apple utility "System Information" and verify this little fact in the Hardware > USB section. Mac users - There are no USB drivers and your Mac won't even detect the Printrbot Play as a USB connected device.The nice thing in Windows 10 is that when you plug in your Printrbot Play you should get a system chime that Windows detects the device. Printrbot also recommended this guide and this how to install unsigned drivers article. They can be found here: Windows 8.1 and 10 users should get prompted by Microsoft to download these drivers, but all the same I would. Windows users - Make sure you download the Printrbot Play USB drivers.The Print with USB or Save Toolpath button is greyed out if there is nothing to 3D print. Menu Bar > File > Load Model File or use the folder with steam tower vase icon to load a sample STL file. Verify you have a 3D model loaded in Cura.On WIndows you launch the Cura program and in the upper lefthand corner of Cura it will say Cura - 15.04.6 In the version section you should see 15.04.6. You can do this on the Mac by going to your applications folder, finding Cura, selecting it and choosing "Get Info" from the File menu. Verify you are running the Cura 1.5 (15.04.06 version) and not the 2.x versions.Have you UNPLUGGED all the other USB cables from your computer except for what is absolutely required (like a USB keyboard and mouse for some desktop users).Have you tried another USB cable? Sometimes a broken USB cable is the issue.Both should work, but eliminating USB 3 and USB hubs can help us isolate the problem for this USB 2 device. If your computer has both the older USB 2.0 ports and USB 3.0 ports (blue interior) plug it into the USB 2 port.Is the Type A USB 2.0 Male end of the USB cable plugged directly into your computer?.The newer Rev F6 board has the option to come with a full size USB Type B connector (like the ones on USB printers) that is fairly indestructible, unlike the Micro USB which can be easily damaged and may need replacement (just note that before you upgrade boards to the F6 that swapping out boards may require you to do soldering for pins like the ICPS that are no longer included).There are several different designs on Thingiverse. You may want to add a 3D printed USB cable support block to help take the weight of the cable off the USB connector. The design of the Micro USB connector is prone to failure.The reason why the USB cable feels like it is upside down is because the printrboard is mounted upside down for ease of access. The slightly smaller rounded side goes towards the Printrboard while the longer side with the 2 mini cut outs for the holding pin to help hold your cable are pointed towards you. This is a PAIN to do so look carefully while you have your Printrbot knocked over as you pull out and reinsert the Micro USB cable into the USB port on the Printrboard.Is the Micro USB cable fully inserted into your Printrbot? This is the USB cable next to the power plug.Verify that the Printrbot Play Printrboard Green light is on (good excuse to carefully knock the Printrbot over).Verify the Green Light on the Power Adapter Brick is on.This is the barrel plug found plugged onto the lower right hand side of your Printrbot. Is the Printrbot on? Sadly this isn't an on/off switch.This will save some head smacking later when you find the culprit! If it turns out to be something else please add it to the comments so others may benefit from your wisdom! I would just print out this list and just put a checkmark next to each item as you confirm that you've already tried this.
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